Effective Date: January 1, 2025
Last Updated: January 28, 2026
By accessing or using any services, software, websites, or platforms provided by Wideband, LLC ("Wideband," "we," "us," or "our"), including but not limited to Wideband Systems, you ("User," "Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our Services.
These Terms constitute a legally binding agreement between you and Wideband, LLC, a North Carolina limited liability company located in Charlotte, NC.
Wideband provides business systems consulting, implementation, and software access services. Our Services include, but are not limited to:
To use our Services, you must:
You agree to immediately notify Wideband of any unauthorized use of your account or any other security breach. Wideband is not liable for any loss or damage arising from your failure to protect your account credentials.
Access to Wideband Systems requires a paid subscription. By subscribing, you agree to pay all applicable fees as described at the time of purchase. Fees are quoted in U.S. dollars unless otherwise specified.
Subscriptions are billed on a recurring basis (monthly or annually, depending on your selected plan) and will automatically renew at the end of each billing period unless cancelled.
By providing payment information, you authorize Wideband to charge your designated payment method for all fees incurred. You are responsible for ensuring your payment information remains current and valid.
If payment fails, Wideband reserves the right to suspend or terminate your access to Services until payment is received. Continued non-payment may result in account termination and collection efforts.
Wideband reserves the right to modify pricing at any time. Price changes will be communicated at least 30 days in advance and will apply to subsequent billing cycles.
All fees are non-refundable. Due to the immediate access provided to software, systems, and proprietary resources upon subscription activation, no refunds will be issued for any reason, including but not limited to:
By subscribing, you acknowledge and accept this no-refund policy.
You may cancel your subscription at any time through your account settings or by contacting support. Cancellation will take effect at the end of your current billing period. No prorated refunds will be issued for partial billing periods.
Wideband reserves the right to suspend or terminate your account immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination, your access to Services will immediately cease. Wideband is not obligated to retain, export, or provide copies of any data, content, or configurations in your account. You are solely responsible for exporting any data you wish to retain prior to cancellation or termination.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree NOT to:
Violation of this Acceptable Use Policy may result in immediate termination without refund.
All content, materials, branding, methodologies, systems, templates, workflows, and intellectual property provided by Wideband remain the exclusive property of Wideband, LLC. This includes, but is not limited to, Snapshots, automation templates, training materials, and proprietary systems.
Subject to your compliance with these Terms and payment of applicable fees, Wideband grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes only.
You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from any Wideband intellectual property without prior written consent.
You retain ownership of content you create using the Services. By using the Services, you grant Wideband a non-exclusive license to host, store, and transmit your content solely for the purpose of providing the Services.
Our Services may integrate with or utilize third-party services, platforms, and technologies. Wideband is not responsible for the availability, performance, security, or functionality of third-party services. Technical issues, outages, or problems with third-party services are outside Wideband's control. Your use of third-party services may be subject to their respective terms and policies.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
To the fullest extent permitted by law, Wideband disclaims all warranties, including but not limited to:
NO BUSINESS OUTCOME GUARANTEES: Wideband does not guarantee any specific business results, revenue, leads, sales, or outcomes from your use of the Services. Your success depends on your own efforts, decisions, market conditions, and numerous factors outside Wideband's control.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WIDEBAND, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR:
IN NO EVENT SHALL WIDEBAND'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO WIDEBAND IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, Wideband's liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Wideband, its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
Before initiating any formal dispute resolution, you agree to first contact Wideband and attempt to resolve the dispute informally for at least 30 days.
Any dispute, claim, or controversy arising from or relating to these Terms or the Services shall be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Charlotte, North Carolina.
YOU AGREE TO RESOLVE DISPUTES WITH WIDEBAND ON AN INDIVIDUAL BASIS ONLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE ACTION.
Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina.
Wideband reserves the right to modify these Terms at any time. Material changes will be communicated via email or through the Services. Your continued use of the Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Services.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms, together with any applicable subscription agreements, order forms, and policies referenced herein, constitute the entire agreement between you and Wideband regarding the Services and supersede all prior agreements, representations, and understandings.
By opting in to receive SMS messages from Wideband, LLC, you agree to the terms outlined in this section.
Wideband, LLC provides SMS/text messaging services for appointment confirmations, reminders, missed appointment follow-ups, and scheduling updates. Messages are sent to help coordinate and manage your appointments with Wideband, LLC. You can expect to receive messages related to appointment confirmations, appointment reminders, missed appointment notifications, and scheduling updates or changes.
You may opt in to receive SMS messages from Wideband through the following methods:
Opt-In Consent Message: "I consent to receive SMS notifications from Wideband LLC regarding appointment confirmations, reminders, and scheduling updates. Message frequency may vary. Message & data rates may apply. Reply HELP to +1 828-373-1205 for assistance or STOP to opt out at any time."
By opting in, you represent that you are the owner or authorized user of the mobile phone number provided and that you have the authority to consent to receive SMS messages at that number.
You can cancel the SMS service at any time. Just text "STOP" to +1 828-373-1205. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or +1 828-373-1205.
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages for appointment reminders and rescheduling notifications as needed based on your appointment activity. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Carriers are not liable for delayed or undelivered messages.
If you have any questions regarding privacy, please read our privacy policy: /privacy
You must be at least 18 years of age to opt in to receive SMS messages from Wideband. By opting in, you represent and warrant that you are at least 18 years old and have the legal capacity to consent to receive SMS messages.
Wideband reserves the right to modify, suspend, or discontinue SMS services at any time, with or without notice. We may also change the phone number from which we send SMS messages. We will notify you of any material changes to our SMS services.
Wideband's SMS services comply with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. By opting in, you consent to receive SMS messages in accordance with these laws.
For questions, concerns, or notices regarding these Terms, please contact:
Wideband, LLC
Charlotte, NC
Phone: (919) 720-5966
SMS Support: +1 828-373-1205
Email: [email protected]
By using Wideband's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, do not access or use our Services.