Privacy Policy

1. Introduction

This Privacy Policy describes how Wideband, LLC ("Wideband," "we," "us," or "our"), a North Carolina limited liability company located in Charlotte, NC, collects, uses, shares, and protects information when you use our websites, services, platforms, forms, communications, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

Important: This Privacy Policy should be read together with our Terms of Service.

2. Information We Collect

We collect information from you in several ways when you interact with our Services:

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, business name, mailing address
• Account Information: Username, password, subscription preferences
• Service Request Details: Information you provide in forms, applications, consultations, or support requests
• Payment Information: Billing details, credit card information (processed securely by third-party payment processors)
• Communications: Messages, emails, chat conversations, call recordings, SMS messages, voicemails
• Content You Create: Any data, files, websites, funnels, or content you create or upload using our platform

2.2 Information Collected Automatically

• Device & Usage Data: IP address, browser type, device type, operating system, pages visited, time spent on pages
• Cookies & Tracking: We use cookies, pixels, and similar technologies (see Section 5)
• Analytics Data: How you interact with our Services, features used, performance metrics
• Location Data: General geographic location derived from IP address

2.3 Information from Third Parties

We may receive information about you from third-party services you connect to our platform, social media platforms, data providers, and business partners.

3. SMS & Communication Consent (TCPA/A2P Compliance)

IMPORTANT: Read this section carefully if you provide your phone number or consent to receive text messages.

3.1 No Automatic SMS Consent

Entering your phone number in a form does NOT automatically grant permission for Wideband to send you text messages. SMS consent is collected separately and explicitly through opt-in checkboxes.

3.2 Types of SMS Messages

We may send two types of SMS messages, each requiring separate consent:

A) Transactional SMS (Required for Service)

• Service notifications and updates
• Appointment confirmations and reminders
• Account alerts and security messages
• Responses to your inquiries or missed calls
• System-related communications

Transactional SMS consent may be required to use certain features of our Services.

B) Marketing SMS (Optional — Not Required)

• Promotional offers and announcements
• Product updates and new features
• Educational content and tips
• Event invitations

Marketing SMS consent is entirely optional and not required to use our Services. You can decline marketing messages and still receive transactional messages.

3.3 How SMS Consent Works

• Who is texting: Messages come from Wideband, LLC
• Message frequency: Message frequency may vary based on your activity and preferences
• Costs: Message and data rates may apply. Check with your mobile carrier
• Consent is not required to purchase: You can use our Services without agreeing to receive marketing SMS
• How to opt out: Reply STOP to any SMS to unsubscribe from that message type
• How to get help: Reply HELP for assistance or contact [email protected]

3.4 SMS Data Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share your phone number only with:

• SMS service providers and telecommunications carriers necessary to deliver messages
• CRM and platform providers necessary to manage communications
• Service providers bound by confidentiality obligations for support services (e.g., customer service)

Your SMS consent and opt-in data will not be shared with third parties for marketing or promotional purposes.

3.5 Revoking SMS Consent

You may withdraw SMS consent at any time by:

• Replying STOP to any SMS message
• Contacting us at [email protected] or (919) 720-5966
• Updating your communication preferences in your account settings

Withdrawing consent will not affect the lawfulness of processing based on consent before withdrawal.

3.6 Voice Calls & Call Recording

If you provide your phone number, we may contact you by phone for service-related purposes. Calls may be recorded for quality assurance, training, and compliance purposes. You will be notified at the beginning of any recorded call.

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 To Provide and Improve Services

• Create and manage your account
• Deliver the Services you requested
• Process payments and transactions
• Respond to inquiries, support requests, and applications
• Schedule and confirm appointments
• Send transactional communications (order confirmations, service updates, security alerts)
• Improve, test, and monitor the effectiveness of our Services
• Develop new features and functionality

4.2 For Marketing (Only with Your Consent)

• Send promotional emails and newsletters (if you opted in)
• Send marketing SMS messages (if you separately consented)
• Provide personalized content and offers
• Communicate about events, webinars, and educational resources

You can opt out of marketing communications at any time.

4.3 For Analytics and Business Operations

• Monitor and analyze usage trends and user behavior
• Measure the effectiveness of marketing campaigns
• Conduct research and statistical analysis
• Detect, prevent, and address fraud, security issues, and technical problems

4.4 For Legal and Compliance Purposes

• Comply with legal obligations and regulations
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety
• Respond to lawful requests from public authorities

5. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to enhance your experience, analyze site usage, and support marketing efforts.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Services to function (e.g., authentication, security)
• Performance Cookies: Collect anonymous data about how you use our Services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity across websites to deliver targeted advertising

5.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (note: this may impact functionality)
• Receive warnings before cookies are stored

For more information, visit your browser's help section or www.allaboutcookies.org.

5.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature. Because there is no common understanding of how to interpret DNT signals, our Services do not currently respond to browser DNT signals. However, you can control tracking through cookie settings and opt-out mechanisms.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers and Processors

We share information with third-party vendors who perform services on our behalf, including:

• CRM & Platform: Customer relationship management and platform providers
• SMS & Telephony: Messaging and call service providers (e.g., Twilio, carriers)
• Email Services: Email delivery and marketing platforms
• Payment Processors: Stripe, PayPal, or other payment gateways
• Hosting & Infrastructure: Cloud hosting, CDN, and storage providers
• Analytics: Google Analytics, tracking, and performance monitoring tools
• Automation Tools: Zapier, Make, or other integration platforms (if used)
• Customer Support: Helpdesk and support ticketing systems

These service providers are contractually obligated to protect your information and may only use it to provide services to us.

Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6.2 Business Transfers

If Wideband is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change.

6.3 Legal Requirements

We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

6.4 With Your Consent

We may share your information with third parties when you explicitly consent or direct us to do so.

7. Data Security and Retention

7.1 Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or disclosure. These measures include:

• Encryption of data in transit (SSL/TLS)
• Secure data storage and access controls
• Regular security assessments and monitoring
• Employee training on data protection practices

However, no system is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

7.2 Data Retention

We retain your information for as long as necessary to:

• Provide the Services and fulfill the purposes described in this Privacy Policy
• Comply with legal, regulatory, tax, and accounting obligations
• Resolve disputes and enforce agreements
• Maintain business records and security

When information is no longer needed, we will delete or anonymize it in accordance with our data retention policies and applicable law. Typical retention periods:

• Active account data: Retained while your account is active
• Transactional data: Retained for at least 7 years for tax/accounting purposes
• Marketing data: Retained until you opt out or request deletion
• Support inquiries: Retained for 3-5 years for quality assurance

8. Your Privacy Rights

8.1 General Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out of Marketing: Unsubscribe from marketing emails and SMS at any time
• Data Portability: Request a copy of your data in a structured, commonly used format

8.2 U.S. State Privacy Rights (CCPA/CPRA and Similar Laws)

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have additional rights, including:

• Right to Know: Request details about the categories and specific pieces of personal information we collect, use, disclose, and sell (if applicable)
• Right to Delete: Request deletion of personal information we collected from you
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the "sale" or "sharing" of personal information (Note: We do not sell personal information)
• Right to Limit Use of Sensitive Information: Limit use of sensitive personal information (if applicable)
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at: [email protected] or (919) 720-5966

We will verify your identity before processing requests and respond within the timeframes required by applicable law (typically 45 days).

8.3 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to Access: Obtain confirmation of whether we process your data and receive a copy
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (without affecting prior processing)
• Right to Lodge a Complaint: File a complaint with your local data protection authority

Legal Basis for Processing (GDPR):

• Performance of a contract (to provide Services you requested)
• Legitimate interests (to operate and improve our business)
• Consent (for marketing communications and optional features)
• Legal obligations (to comply with laws and regulations)

8.4 How to Exercise Your Rights

To exercise any of the above rights, please contact us:

Please include your name, email, phone number (if applicable), and a description of your request. We may ask for additional information to verify your identity.

9. Third-Party Services and Links

Our Services may contain links to third-party websites, services, or integrations (e.g., payment processors, social media platforms, analytics tools). This Privacy Policy does not apply to those third parties.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children under 13 (or 16 in certain jurisdictions, such as the EEA).

If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child, please contact us immediately at [email protected].

11. International Data Transfers

Your information may be transferred to, stored, and processed in the United States or other countries where Wideband or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction.

By using our Services, you consent to the transfer of your information to the United States and other countries. We take steps to ensure appropriate safeguards are in place when transferring data internationally.

12. Forms and Consent Mechanisms

When you submit a form on our website or through our Services, you may be asked to provide consent for various types of communication and data processing. Our forms are designed to comply with applicable privacy laws and include:

• Clear descriptions of what you are consenting to
• Separate checkboxes for transactional and marketing communications
• Links to this Privacy Policy and our Terms of Service
• Opt-in (not pre-checked) boxes for optional consents

By submitting a form, you affirm that:

• The information you provide is accurate and complete
• You have read and understand this Privacy Policy
• You consent only to the specific types of communication you checked

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification (if you have provided an email address)
• Displaying a prominent notice on our website or Services

Your continued use of the Services after changes take effect constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. SMS Disclosure Block (For Use on Forms)

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: